We hope you will be delighted with your purchase.

If, for any reason, you change your mind, you have the right to cancel your order within 14 days of receiving your artwork, in accordance with UK consumer legislation.

Returning Artwork

To be eligible for a refund:

The artwork must be returned within 14 days of notifying us;
it must be returned in its original condition;
it should be securely packaged to avoid damage during transit.

Unless the artwork is faulty, damaged or supplied in error, customers are responsible for return postage costs.

For original paintings we strongly recommend using a tracked and insured delivery service.

Damaged Artwork

If your artwork arrives damaged, please contact us within 48 hours of delivery.

Where possible, include photographs of:

the artwork;
the packaging;
the delivery label.

This helps us resolve the issue quickly with the delivery company.

Refunds

Refunds will be processed once the returned artwork has been received and inspected.

Refunds will be made using the original payment method.

Commissioned Work

Because commissioned paintings are created specifically for you, they cannot be returned once accepted. If for any reason you decide not to proceed before work has begun, your deposit will not be refunded. Your deposit covers time, materials, and creative commitment.

This policy is consistent with standard art commission practice where bespoke work is exempt from cancellation rights once confirmed.